Payment & Refund

Payments for Studio Genereclis services are collected according to the quote confirmed before work begins on genereclis.homes.

• Accepted methods are confirmed by email from visit@this site and may include card or local transfer depending on Luxembourg norms.
• Saved replies for payment bookings reference this site so history stays on the right ticket at Studio Genereclis.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact visit@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Luxembourg City unless otherwise stated.

Written care notes follow every stationery handoff here without silent add-ons — changes need a written OK. Bring reference photos when they help Desk near 117 Avenue de la Liberté.

If you only need a quick stationery check, say so during payment and step-free access questions welcomed ahead of arrival. Country context: Luxembourg.